Unexpected Consequences: Why The Things We Trust Fail

Unexpected Consequences: Why The Things We Trust Fail

James William Martin

Language: English

Pages: 280

ISBN: 0313393117

Format: PDF / Kindle (mobi) / ePub

In this book, interrelationships between more than 40 recent catastrophic events are explored, discussing failures of structures and machines, information technology, regulatory agencies, security designs, and more.

• Over 40 case studies

• Easy to grasp figures, tables, and templates to help the readers understand the concepts

• A glossary of relevant terms

• A bibliography

Business Ethics in the 21st Century (Issues in Business Ethics / Eminent Voices in Business Ethics)

Animal Rights: Current Debates and New Directions

Ethics: Essential Readings in Moral Theory

Climate Matters: Ethics in a Warming World (Norton Global Ethics Series)

The Ashgate Research Companion to Military Ethics (Justice, International Law and Global Security)

Ethics and the Limits of Philosophy (Routledge Classics)












and by whom a product or service is used, as well as the environmental factors causing system degradation and failure. Designers, through experience, know many of the most important factors for their industries firsthand from products previously designed for similar applications. Internal environments can be considered from two perspectives. First, how is the product design or development process managed? Second, what is the impact of production operations on quality and reliability of newly

International and the International Standards Organization (ISO).15 Industry standards are also used to ensure customers receive products and services meeting minimum industry requirements for economical and safe use. The testing itself is as diverse as the products and services being tested. Products are exposed to mechanical, electrical, chemical, and visual and other types of stress. There are also nondestructive testing methods employed when a product must be later sold. Alternatively,

technologies. This infrastructure enables an organization to create work schedules and optimally route incoming and outgoing calls to ensure agents are not overloaded. To help manage these systems, operational statistics are visually displayed for everyone to see. These statistics typically show, by customer segment and type of service request, how long customers wait and the number of dropped calls, as well as similar information useful for managing customer requirements and maintaining

stage. If they do not, there will be an increased risk that products and services are poorly designed and the likelihood of unexpected failures. The dynamics of group interactions complicate interpersonal relationships and confuse roles and responsibilities. As an example, some team members may have formal power sanctioned by their organization whereas others have power that is situational or informal. Informal power refers to team members who receive greater power and influence than their

was so foggy, for so long; why all residents, especially the most helpless, were not evacuated more quickly; why supplies and equipment and support were so slow in arriving; why so much taxpayer money aimed at better preparing and protecting the Gulf coast was left on the table, unspent or, in some cases, misspent; why the adequacy of preparation and response seemed to vary significantly from state to state, county to county, town to town; why unsubstantiated rumors and uncritically repeated

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