The Art of Talking to Anyone: Essential People Skills for Success in Any Situation
Format: PDF / Kindle (mobi) / ePub
From the author of How to Say It, the million-copies-sold bestseller
If you want to improve your conversational skills--and achieve greater levels of personal and professional success--The Art of Talking to Anyone is the ultimate book. Rosalie Maggio has built a career on teaching people how to say the right thing at the right time--and she's made her techniques available to you.
This essential communication handbook includes:
- Sample dialogues, topics, and responses
- Quick-reference dos and don'ts
- Tips for handling special situations
- Confidence-building advice and quotations
- Key words that get to the business at hand
Whether it's small talk or big, social or work-related, The Art of Talking to Anyone gives you all the tools you need to speak up with confidence, to charm and persuade, and to talk your way through any situation--successfully.
teeter-totter, a turn-taking endeavor. Englishman Raymond Mortimer once observed that in the United States, conversation “is not tennis, in which you return the other fellow’s service, but golf, in which you go on hitting your own ball.” In the same way that you don’t want to play conversational golf yourself, you don’t want to leave the other person hitting their own ball all the time. Listening means playing tennis, where you return the ball. And, like a good game of tennis, you want to see
is discretion stronger than the desire to tell a good story. —LADY MURASAKI It hardly needs to be said, but spilling secrets will make you very unpopular indeed, and it’s no good hoping that no one will know. They know. In the business world, it is essential to treat with absolute discretion any information you are entrusted with. Here it is not a case of being popular but a case of being employed. You could end up un-. A person who tells a secret, swearing the recipient to secrecy in
is to find out a little about the other person, so people truly want to know something about you. From there to painting yourself as a Renaissance woman, superman, folk hero, or award-winning all-around human being is something else. There’s a fine line between telling about yourself and describing yourself in superlatives. It’s important that you reveal who you are in small ways, and it’s even interesting for other people to hear about your successes—if you know how to both entertain and
“Welcome to the team.” “When you have time, stop by and I’ll introduce you to the people in my department.” There is probably no substitute for creating a culture—a set of attitudes, customs and habits throughout the organization—that favors easy two-way communication, in and out of channels, among all layers of the organization. Two key messages should be implicit in such a culture; (1) “You will know what’s going on,” and (2) “Your voice will be heard.” —JOHN W. GARDNER Don’ts Don’t
jot the other person’s name in your mental Rolodex. Try to associate the name and face in some way, or use the person’s name several times during the conversation until you think you’ve got it. Some people collect business cards; at home they jot notes on the cards so that they can recall the person later. Unfortunately, many people run into someone an hour or two later at the same conference or party and, oops! The name is completely gone. See Chapter 7 for some ideas if you forget a name. If